Macy's La Plaza, McAllen, TX: Sales Manager in McAllen, Texas For Sale

Overview: As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership. Key Accountabilities: Sales - Drive and exceed sales goals by executing Macy's initiatives - Lead the push toward selling through coaching and recognition - Review and utilize reports; implement action plans focusing on deficient areas - Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process - Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates - Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up - Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results - Strengthen attendance and weekend hours compliance among staff - Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts - Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented Customer - Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement - Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results - Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers - Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric - Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed - Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment People - Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions - Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires - Coach Associates on product knowledge by holding in-store product training with Vendor Representatives - Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas - Engage in Macy's recognition program; reward Associates with recognition cards - Meet with Associates in department weekly; identify top sellers and talk about opportunities - Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction - Utilize review process as a tool for Associate talent development, promotion and advancement - Monitor and address performance issues on a timely basis - Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company - Lead team to support giving back to the local community helping create stronger, healthier places to live and work Skills Summary: - A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment - Ability to empower and develop a team - Ability to collaborate and function as a member of a team - Ability to execute plans and strategies - Strong leadership, interpersonal and communication skills - Highly organized and able to adapt quickly to changing priorities - Ability to anticipate and solve problems, act decisively and persist in the face of obstacles - Commitment to exemplifying the highest integrity and professional business standards Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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